Terms of Service

1. General

Provider: Elura AI Video Studio, Slovenia. Email: info@ai-elura.com · Phone: +386 40 818 832. By sending an enquiry or agreeing to an offer, the client confirms they have read and accept these terms.

2. Services

We provide AI video production and related visual content:

• —Commercials for brands, products and campaigns
• —Brand films and visual storytelling
• —Short form video for social media
• —AI combined with live action footage
• —Real estate visualization and property videos (ELU Studio)

3. Offers and conclusion of contract

A contract is concluded on the basis of a written offer and its written confirmation by the client (email is sufficient). Offers are valid for 14 days from the date of issue unless stated otherwise. Work begins after the confirmation and, where agreed, after payment of the advance invoice.

4. Prices and payment

Prices are stated in the individual offer. Payments are accepted by bank transfer only — the website does not process payments and does not accept cards or online payment methods. Larger projects may be split into instalments as set out in the offer. Late payment may incur statutory default interest.

5. Delivery

Delivery times are agreed per project. The client provides the necessary materials (logos, product information, texts, access). Delays in providing materials extend the delivery deadline accordingly. Final files are delivered after full payment.

6. Rights of use

Upon full payment, the client receives the right to use the final deliverables for the business purposes agreed in the offer. The provider retains the right to use completed projects for its own promotion (portfolio, social media, presentations) unless expressly agreed otherwise. Raw materials and project files are not part of the delivery unless explicitly agreed.

7. Revisions and complaints

The number of revisions included is stated in the offer (typically two rounds of minor revisions). Additional changes outside the original scope are charged separately. Complaints must be submitted in writing within 7 days of delivery.

8. Withdrawal

The client may withdraw in writing before work begins at no cost. Once work has begun, the client pays a proportionate part of the price for work already performed. The provider may withdraw if the client fails to provide materials, does not pay, or otherwise breaches the agreement.

9. Limitation of liability

The provider is not liable for indirect damage (loss of profit, loss of data, business interruption), damage caused by improper use of the deliverables, or failures of third party services. The client warrants they hold the rights to all materials they supply. Liability is limited to the value of the individual order.

10. Personal data

The processing of personal data is described in the Privacy Policy, which forms an integral part of these terms.

11. Changes and disputes

These terms may be updated; the version in force at the time of the agreement applies to that agreement. The parties will try to resolve disputes amicably. If that is not possible, the competent court in Ljubljana has jurisdiction and Slovenian law applies.